FAQ

I want to try something new however I’m not sure how it will do?

As trusted Wholesale 420 Distributor in Canada we offer a 100% sales guarantee so you never need to be afraid to try something new. Any item you cannot sell can be returned for a full credit. The credit will be applied to your next order. You should never be afraid to try new products! In return, we ask that you exhaust all available options to sell through these items (eg. merchandising, markdowns and promotions). Please do not take advantage of this service so we can continue to offer it.

How do I pay?

We accept the payment method of your choosing. Pre-paid by credit card makes for the smoothest transaction and less delays. Please note we do not process payments online so we will contact you for your credit card information.

To make payment via e-transfer please send it to: office@distantshorestrading.ca

 COD (Cash 0r Cheque on Delivery)

Who’s paying the shipping?

We offer free shipping on orders over $1000 (before taxes). Orders below $1000 will be subject to a $20 shipping fee. There is no minimum order!

Who will be delivering my order?

We ship using all major courier in Canada. Couriers are full service which includes inside delivery.

 Apex / Western is used for all skid shipments. Apex is a freight company that does not offer inside delivery. COD is not available on LTL deliveries.

*Both Couriers and Apex / Western may sometimes use a local 3^rd party to complete the delivery.

Where is my order?

Using the tracking number provided to you from Distant Shores find the company used to ship your order below and follow the link to track your package.

Canpar: https://www.canpar.com/en/tracking/track.htm

Fed EX: FedEx Tracking

Purolator: https://www.purolator.com/en/shipping/tracker

UPS: https://www.ups.com/track?loc=en_CA&requester=ST/

Apex: https://www.apexltl.com/

How long will it take for my order to arrive?

 After the order has shipped estimated delivery times are as follows;

Ontario & Quebec: 1 – 3 Business days

Maritime Provinces: 2 – 3 Business days

Newfoundland & Labrador: 5 – 7 Business days

Western Provinces: 3 – 6 Business days

Territories: 6 – 9 Business days

*Remote areas will require extended delivery times.

What if there are shortages or damages on my order?

If you are shorted an item or an item arrives damaged a credit will be applied to your account and applied to your next order. Please contact the warehouse: 613-925-1818 or by email: office@distantshorestrading.ca to make arrangements. DSTC reserves the right to refuse any claims for damages or shortages.

I just received my order and noticed there are some items on back order. When should I expect these items?

You will not be charged for back ordered items. When the item is back in stock we will call to confirm that you still want the items. There is not shipping charge on back ordered items.

To contact the most trusted Wholesale 420 Distributor Canada click here: Contact Us