FAQ
I want to try a product you sell, but I’m not sure how it will do?
DSTC wants you and your store to succeed. To help you with this, we guarantee all sales. Any products you are unable to sell can be returned for a full credit towards a future order. You should never be afraid to try new products! In return, we ask that you exhaust all available options to sell through these items (eg. merchandising, markdowns and promotions). Credits will be issued when DSTC has received the merchandise in sellable condition. Please do not take advantage of this service so we can continue to offer it.
How do I pay?
DSTC offers the following payment methods:
Prepaid by credit card *Please note we do not process payments online!*
Prepaid by Wire and E-transfer
COD (Cash 0r Cheque on Delivery)
Who’s paying the shipping?
We offer free shipping on orders over $1000 (before taxes). Orders below $1000 will be subject to a $20 shipping fee. There is no minimum order!
*Free shipping is contingent on using a logistics company that DSTC is already affiliated with. If you wish to use a different logistics company an account number must be provided to which the difference can be applied.
Who will be delivering my order?
Most orders are shipped using Canpar. Canpar is a full service courier which includes inside delivery. Nothing is required by you. All you do is sign.
Large orders may be shipped with Apex / Western. Apex is a freight company that does not offer inside delivery. Some labour will be required on your end. COD is not available on LTL deliveries.
If you would rather use another logistics company an account number must be provided to which the freight can be applied.
*Both Canpar and Apex / Western may sometimes use a local 3rd party to complete the delivery.
How long will it take for my order to arrive?
It all depends on how busy we are the day we receive the order. We try to get all orders out of the warehouse within 24hrs (Mon – Fri). After the order has shipped estimated delivery times are as follows;
Ontario & Quebec: 1 – 3 Business days
Maritime Provinces: 2 – 3 Business days
Newfoundland & Labrador: 5 – 7 Business days
Western Provinces: 3 – 6 Business days
Territories: 6 – 9 Business days
*Remote areas will require extended delivery times.
What if there are shortages or damages on my order?
In the event that an item does not arrive or is damaged, a credit will be applied to your account available to you on a future order. Please contact the warehouse: 613-925-1818 or by email: office@distantshorestrading.ca to make arrangements. DSTC reserves the right to refuse any claims for damages or shortages.
I just received my order and noticed there are some items on backorder. When should I expect these items?
If you have ordered an item that we are currently out of stock of, we will place the item on backorder. You do not pay for items placed on backorder. If we restock the item within a month of when you placed your order we will give you a call to let you know the product is back in stock. Backorders will be shipped at DSTC’s expense. This way, you will not pay extra for items we did not have in stock the day you ordered them.
Disclaimer
Prices are subject to change without notice. Although rare, if an item is incorrectly priced on the website it will be corrected on your final invoice. If there are any price discrepancies with your order you will be contacted before shipping.
Please feel free to contact us with any further questions after checking this page if your issue is not addressed or resolved.
